Back Office Services

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Back Office Services

Streamline Operations. Enhance Efficiency. Deliver Exceptional Customer Experiences.

Digiteon’s Back Office Services help businesses optimize back-office and customer-facing operations through scalable, cost-effective, and expert-driven support. From ERP bookkeeping and Ecommerce product management to technical and customer support across chat, phone, and email, our BPS solutions are designed to reduce operational overhead while improving service quality and responsiveness.

By leveraging process automation, skilled resources, and proven workflows, we ensure efficiency without compromising accuracy. Our flexible engagement models allow you to scale support functions as your business grows, while keeping costs predictable. With Digiteon managing your back-office operations, you can focus on core business priorities and delivering exceptional customer experiences.

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    Service Offerings

    We offer a comprehensive suite of back-office services designed to handle your essential day-to-day operations.

    Ecommerce Product Management

    Product listing, inventory and pricing management, order processing, and returns coordination.

    ERP Bookkeeping & Financial Operations

    Accounts payable/receivable, general ledger maintenance, and financial reporting with reconciliation.

    Customer & Technical Support

    Multichannel support via chat, email, and phone with Tier 1 & 2 technical assistance, helpdesk ticketing, and escalation workflows.

    Costing & Engagement Models

    Our focus is on delivering exceptional value and scalability, ensuring a cost-effective solution that aligns perfectly with your budget.

    Per-Resource Monthly Billing

    Transparent pricing with no hidden fees

    Task-Based or SLA-Driven Models

    Pay based on output, service levels, or ticket volumes.

    Hybrid Engagements

    Combine offshore cost advantages with local oversight and collaboration.

    Our Approach to Back Office Services

    Digiteon delivers back office services through either pure remote or via a hybrid delivery model – combining local expertise with offshore scalability. We work as an extension of your team, ensuring alignment with your business goals, tools, and workflows

    Process Mapping & Optimization

    We analyze your current workflows and identify areas for automation and efficiency.

    Customized Team Setup

    We build dedicated teams with domain expertise tailored to your business needs

    Technology Integration

    Our teams work within your existing platforms; ERP systems, Ecommerce tools, CRMs, and support software.

    Performance Monitoring

    We implement KPIs, SLAs, and regular reporting to ensure accountability and continuous improvement.

    Who Can Benefit from Digiteon’s BOS?

    Digiteon partners with a diverse range of organizations, helping them achieve their goals through our specialized hire services. We tailor our solutions to meet the unique demands of businesses at every stage.

    Startups
    We help agile startups quickly scale their teams with the right talent, enabling rapid growth and innovation. Get access to specialized skills and reduce overhead costs, allowing you to focus on core product development and market entry.

    SMEs
    Expand your capabilities and bridge skill gaps without the burden of full-time hires, optimizing your operational efficiency. Access experienced professionals on demand, allowing you to take on larger projects and expand your service offerings.
    Who We Work With

    Agencies
    Seamlessly extend your team’s expertise for specific projects, ensuring timely delivery and client satisfaction. Enhance your service portfolio with specialized skills, giving you a competitive edge and the ability to handle diverse client demands.

    Enterprises
    Streamline your talent acquisition process and efficiently scale teams for large-scale projects and initiatives. Access a global pool of highly skilled professionals to support your strategic objectives and drive digital transformation.

    Why Choose Digiteon for Back Office Services?

    Global delivery with local accountability

    Domain expertise across industries

    Significant cost savings and operational efficiency

    Seamless integration with your systems and workflows

    Scalable support for growth and seasonal demand

    Benefits-of-Working-with-Digiteon

    Infrastructure & Delivery Benefits

    Digiteon delivers skilled onshore and offshore tech talent to help businesses scale fast and smart with flexible teams built for impact and long-term success.

    Hybrid Delivery Model

    Leverage local and offshore teams for flexibility, cost-efficiency, and round-the-clock coverage.

    Secure & Compliant Operations

    Ensure robust data protection with GDPR and ISO-aligned practices, maintaining trust and regulatory compliance.

    Scalable Workforce

    Rapidly scale teams up or down to match evolving business needs without compromising quality or continuity.

    Multilingual Support

    Serve global customers effectively with language capabilities tailored to regional preferences.

    Real-Time Reporting

    Gain actionable insights through dynamic dashboards and analytics for performance tracking and decision-making.

    Agile Collaboration

    Streamlined communication and project management tools enable faster delivery and transparent workflows.

    Let’s Build and Integrate What’s Next

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    Let's Talk About Your Hiring Goals!

     

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    Tell us what you need

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    Talk to our experts

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    3

    Get a tailored proposal

    We’ll prepare a solution matched to your needs and timeline

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