Collaborative Success: How Digiteon Enables DotcomWeavers Dedicated Magento Development Center
DCW Expands Ecommerce Excellence: Unleashes Round-the-Clock Support with Dedicated Magento Team in Ahmedabad!
Challenge
Extend round the clock Technology Support Service
Dotcomweavers, an ecommerce agency in Hyderabad, wanted more skilled people round to the clock to boost their service offerings. They planned to open an office in Ahmedabad, a place full of experts in Magento. But they didn’t want to take big financial risks or deal with lots of people leaving their jobs.
So, instead of hiring their own team, they chose to work with an outsourced dedicated team. This team would be available 24/7 to help with their ecommerce projects. Having this team meant they could always keep their client’s online stores running smoothly without any interruptions. It was a smart move for DCW to get the expertise they needed while managing their costs and ensuring their business stayed strong.
solution
Setting Up A Dedicated Team
Every developer was carefully chosen
Digiteon established a dedicated team of Magento developers and Ecommerce QA resources for DCW from its Ahmedabad office, aligning the infrastructure and processes with DCW’s Hyderabad development center. DCW’s involvement to onboard the right talent, and allocate accurate tasks, ensured a well-suited team and operations.
The functional 24/7 dedicated lab empowered DCW to provide round-the-clock support, leading to a strong partnership where Digiteon now serves as a long term and stable partner for all of DCW’s Outsourced IT requirements.
Defined development processes and workflows that aligned with client goals
We facilitated a strong and close working model between the dedicated team and relevant stakeholders, including DCW and their Client POC’s to ensure alignment with DCW’s business goals and end-client’s project requirements.
Unlike a traditional services vendor, Digiteon has fostered a culture of continuous improvement. We have encouraged feedback from team members, DCS, and all other relevant stakeholders by conducting regular review and refine processes to optimize efficiency and effectiveness.
RESULTS
Focus back on strategic planning, innovation, and client engagement,
DCW got access to specialized Magento skilled resources, and got the ability to scale operations according to ongoing business requirements without losing control over development processes.
Ahmedabad is a city with abundant resources and lower operational costs, allowed DCW to achieve significant cost savings compared to in-house development.
With the dedicated team operating 24×7, support and maintenance on end customer applications occur around the clock which is a critical demand of the Ecommerce industry and also allows DCW to reduce the time to market for development projects.
Amit Bhaiya
Founder & CEO
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